BOIL WATER NOTICE - THOMPSON STREET, MOUNT COOK
BOIL WATER OUTAGE - THOMPSON STREET, MOUNT COOK

The Boil Water Notice remains in place for of all properties on Thompson Street and 77 Nairn Street, Mt Cook, until further notice.

Follow the repair of the burst pipe on Thompson Street, there is a low risk that the water has been contaminated with bacteria. The bacteria can be killed by boiling which is why a boil water notice has been issued as a precaution.

Residents in these impacted areas must boil their water before it is used for drinking, food preparation or dental hygiene. Please make sure you flush your pipes by running a cold tap for 5 minutes.

Daily testing is being carried out for the next few days. We will advise when testing results confirm it is safe to lift the boil water notice. 
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Support Lines

Support Lines

Sometimes when life gets tough, it's reassuring to know you're not alone. Here are some free and confidential helplines you can call for support in your time of need.

  • Lifeline Aotearoa- free helpline & text service providing 24/7, confidential support from highly trained staff and volunteers - 0800 543 354

  • Samaritans Aotearoa- a 24/7 crisis help line for those experiencing loneliness, depression, despair, distress or suicidal feelings - 0800 72 66 66

  • Lifeline (Suicide Crisis Helpline) Aotearoa- a 24/7 suicide crisis helpline - 0508 828 865

  • Healthline - For general health advice and information. A great first point of call if you or your children are sick and you're wondering whether to go to a doctor - 0800 611 116

  • Poison Information Service - if you suspect that you or a family member has swallowed something that might be poisonous, you can call this free helpline for advice -  0800 POISON (0800 764 766)
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  • 1737- free call or text 1737 to speak with a trained counsellor.

  • Depression Helpline- 24/7 support to take a small step in getting ideas on how to take care of yourself and others - 0800 111 757

  • Anxiety Helpline- offering specialist clinical services, ongoing peer support groups,  educational resources and immediate help 24/7 - 0800 269 438

  • Outline Aotearoa- confidential, free, all-ages support line and counselling for people who are LGBTQIA+, takatāpui, fa'afafine, or part of the rainbow community - 0800 688 5463 (6pm - 9pm)

  • Vaka Tautua- a national 'by Pacific, for Pacific' mental health, disability and social services - 0800 825 282

  • Asian Family Services- working with Asian families and communities to be healthy and resilient. Free face to face or over the phone support - 0800 862 342 (9am - 8pm)