Sewers or sewerage?

Sewers (or wastewater pipes) are the pipes in the street that transport the wastewater to the treatment plant.   Find out more here

Wastewater or sewage?

Wastewater and sewage are the same thing - dirty water from homes and businesses that is sent to a wastewater treatment plant for treatment. It's a mixture of water and human waste.   Read more

What's a lateral?

A lateral is the wastewater or stormwater pipe from an individual property to the council main. The lateral is a continuous pipe which may cross from private to public land (such as a road or recreation reserve), and may serve more than one property.   Read more

My lateral is blocked or broken. Who pays to fix it?

It depends. Each city has their own bylaw or policy as to who is responsible for fixing a lateral. In general, if the issue is within your property boundary, you are responsible. If the issue is outside your property boundary it depends on which city you live in. See below for a summary of your city’s lateral bylaw or policy.   Read more

What's smoke testing?

Smoke testing equipment in action   Read more

European Appliances - Hard or Soft Water?

If you have a European dishwasher and the instructions are telling you to add softener, read below.   Read more