Why is my water out?
Water supply interruptions are either planned or unplanned. Read more
How long will my water be off for?
Across the Wellington region, there are around 30-40 instances per week when the water needs to shut off. Most water main bursts are fixed within a couple of hours. However, a range of factors can affect how long it takes: Read more
What's a toby?
A toby is the water shut-off valve, generally located at the boundary of your property, that sits between the council water main and your private water pipe. Read more
Why is my water brown?
It’s likely that work on the pipes in your area has dislodged some silt from inside of the pipes. Read more
Why does my water taste or smell earthy?
We all enjoy fresh tasting water. However sometimes it may not taste right. Unpleasant tasting water can be caused by more than one thing and below are some tips to help identify what might be causing this problem. Read more
No sprinklers allowed. What can I do?
A residential sprinkler and irrigation system ban can be introduced around the region as a result of increasing water consumption caused by a long spell of dry weather. Read more
Why is river supply low after heavy rainfall?
Have you ever wondered why after heavy rainfall supply from rivers goes down? Read more
Residential garden watering restrictions
These FAQs cover off questions we get regarding both base level restrictions (daylight savings odds and evens) as well as sprinkler bans. For sprinkler ban specific information, check out this page: No sprinklers allowed. What can I do?Can I still water my garden during base level garden watering restrictions (odds & evens)? Read more
Boil Water Notice
When a boil water notice is in effect, consumers need to boil tap water before drinking, using for food preparation or cleaning. This is used when bacteria is present in the drinking water, or there is the potential for bacteria to be present in the drinking water. Read more