Severe weather conditions from Wednesday 30 April to Friday 2 May may impact the network
Severe weather conditions may impact the network

Due to severe weather conditions forecasted from today, 30 April until Friday 2 May, there may be impacts on the network, 

Heavy rain increases the chance of excess stormwater entering the wastewater network, which it doesn’t have capacity for. This means there is a higher risk of wastewater overflows during wet weather events or emergencies such as major power cuts.

Our operations team are checking known risk areas and working to ensure that the stormwater network will be running as smoothly as possible. 

 

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About us / News and media / News and media / Keep up-to-date with your water

Published 4/10/2021

Keep up-to-date with your water

Wellington residents can now receive instant alerts about water outages and incidents in their area through a new text notification service.

The customer experience team at Wellington Water created the service which will notify residents about any water incidents that directly affect their location of interest.

“We want to make it as easy as possible for the public to know what is happening to their water services in a timely and convenient way,” said Manager of Customer Experience at Wellington Water, Ian Dennis.

“To help this we’ve developed a subscribe-by-text service which will push notifications about disruptions to people based on a specific geographic area that they have signed up for.”

Residents can register up to three physical addresses on their mobile phones, to receive real time notifications on outages, incidents, or ongoing work in those areas.

“We wanted to make it easier for people to get notifications for key locations in their day-to-day. For example, you may be interested in getting updates for work where your elderly parents’ live, or updates for the local area where your child’s school is,” Dennis said.

The service went live this morning (Monday 4 October).

To register text ‘Hello’ to 8090 and follow the prompts.

Media Enquiries

Email address:  Media@wellingtonwater.co.nz

Phone number: 021 302 259