What's a lateral?

A lateral is the wastewater or stormwater pipe from an individual property to the council main. The lateral is a continuous pipe which may cross from private to public land (such as a road or recreation reserve), and may serve more than one property.   Read more

Why is my water brown?

It’s likely that work on the pipes in your area has dislodged some silt from inside of the pipes.   Read more

My lateral is blocked or broken. Who pays to fix it?

It depends. Each city has their own bylaw or policy as to who is responsible for fixing a lateral. In general, if the issue is within your property boundary, you are responsible. If the issue is outside your property boundary it depends on which city you live in. See below for a summary of your city’s lateral bylaw or policy.   Read more

Why does my water taste or smell earthy?

We all enjoy fresh tasting water. However sometimes it may not taste right. Unpleasant tasting water can be caused by more than one thing and below are some tips to help identify what might be causing this problem.   Read more

What's smoke testing?

Smoke testing equipment in action   Read more

European Appliances - Hard or Soft Water?

If you have a European dishwasher and the instructions are telling you to add softener, read below.   Read more

No sprinklers allowed. What can I do?

A residential sprinkler and irrigation system ban can be introduced around the region as a result of increasing water consumption caused by a long spell of dry weather.   Read more

Why is river supply low after heavy rainfall?

Have you ever wondered why after heavy rainfall supply from rivers goes down?   Read more

Boil Water Notice

When a boil water notice is in effect, consumers need to boil tap water before drinking, using for food preparation or cleaning. This is used when bacteria is present in the drinking water, or there is the potential for bacteria to be present in the drinking water.   Read more