FAQS

What's a lateral?

A lateral is the wastewater or stormwater pipe from an individual property to the council main. The lateral is a continuous pipe which may cross from private to public land (such as a road or recreation reserve), and may serve more than one property.   Read more

My lateral is blocked or broken. Who pays to fix it?

It depends. Each city has their own bylaw or policy as to who is responsible for fixing a lateral. In general, if the issue is within your property boundary, you are responsible. If the issue is outside your property boundary it depends on which city you live in. See below for a summary of your city’s lateral bylaw or policy.   Read more

Why does my water taste or smell earthy?

We all enjoy fresh tasting water. However sometimes it may not taste right. Unpleasant tasting water can be caused by more than one thing and below are some tips to help identify what might be causing this problem.   Read more

What's smoke testing?

Smoke testing equipment in action   Read more

No sprinklers allowed. What can I do?

A residential sprinkler and irrigation system ban can be introduced around the region as a result of increasing water consumption caused by a long spell of dry weather.   Read more

European Appliances - Hard or Soft Water?

If you have a European dishwasher and the instructions are telling you to add softener, read below.   Read more

Why is river supply low after heavy rainfall?

Have you ever wondered why after heavy rainfall supply from rivers goes down?   Read more

Residential garden watering restrictions

Why are there residential garden watering restrictions?Residential garden watering restrictions relate to council bylaws that seek to reduce demand around the region over the summer months - as supply generally decreases and consumption (in particular outdoor watering) increases.   Read more