Be a leak detective! Find-Report-Fix

Being a Leak Detective is about using your eyes and ears and taking ACTION.

Leak Detectives can strike anywhere, at any time - at home, school, clubs and outside. Anywhere that a thorough investigation can be conducted!

WaterSaver leak detective badge

How can I be a Leak Detective?

Anyone can be a Leak Detective! The main goal of a Leak Detective is to stop water escaping from taps and pipes whenever they can.   The water pipe network is often hidden – underground or behind walls – so even a small amount of escaping water can add up to a lot of wasted water in the long run!

The leak detective’s motto is: Find-Report-Fix

FIND – Find leaks and record where they are. If they are on council land Wellington Water (on behalf of your local council) will repair them, if they are on private property they are the owner's responsibility to fix.

REPORT – Report the leak to your local council: 
- Hutt City Council (04 570 6666)
- Porirua City Council (04 237 5089) 
- Upper Hutt City Council (04 527 2169)
- Wellington City Council (04 499 4444)

FIX –  If you've reported a leak to your council and want to know its progress, contact your local council again and they can provide you with an update. 
Reported leaks are prioritised based on a number of factors including: the type of leak (wastewater, stormwater or drinking water), size of the leak (how much water is leaking), and the location of the leak (is it on a main road?).  

Note: If the leak is on your private property it is your responsibility to fix it!

Simple washer replacements can be easy to fix, but bigger leaks may require a qualified plumber and special tools.

How do I go about finding leaks?

The easiest way is to use your eyes and ears!

Using your ears

Nadia’s grandparents had two downstairs bedrooms in their house.  Gran became frightened when she noticed the sound of the downstairs toilet re-filling.  No-one else was home so who had been using the toilet downstairs?

Nadia’s grandfather came home and investigated the ghost story – Nadia helped him see a small leak running into the back of the toilet bowl that was causing the cistern to re-fill.  Her grandparents could have missed the leak so were very glad that gran’s ears had noticed the ghost toilet user, and Nadia’s sharp eyes had seen the leak!  They fixed the washer in the cistern the very same week so no more water was wasted.

Detecting leaks with listening equipment

Leak detection equipment can be used to hear water movement under the ground.  Leaks in the pipes underneath roads, at schools or anywhere where the overnight meter reading is higher than expected can be located using sound sensor equipment.   Saves a lot of digging!!