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Face masks/covering - Alert level 3 and 2 precautions:

Our general advice is we encourage you to wear a face covering and keep 2 metres distance from others when leaving your home.

In the work environment, workers are legally required to maintain 1m distance from each other. If this cannot be achieved, appropriate PPE and other controls must be in place. There may be some very exceptional circumstances where this might not be safe to do so (see comments below).

Workers must keep 2m distance from the public. Similarly, while out in the public (outside worksites) keep 2 meters distance.

We understand the difficulty of wearing a mask all day, especially when undertaking physical activity. If your crew needs to take their mask off because of heavy physical exertion, this is acceptable, however, ensure other controls are in place, such as making sure everyone else is at least 1m away. This will need to be managed on-site.

In the exceptional circumstance where a mask cannot be worn, and 1m distance cannot be maintained, other controls must in place. A risk assessment must be completed which describes the additional controls. This is the exception and not the rule. For example:

  • Not sick while at work
  • Crews are in bubbles
  • Hygiene protocols in place
  • Contact tracing
  • Encourage uptake of the vaccine

As per the Government’s advice, the face mask/covering does not need to be medical grade, nor require fit testing. This is unless the task requires specific PPE, such as working with wastewater.

The above sets out the expectations for all works being undertaken for Wellington Water under alert levels 3 and 2, whether carried out by staff or our supply chain partners. You may have processes in place which exceed the above requirements which is great.


Guidance on letter drops under Alert Level 3 and 2

We have received some questions about the ability to conduct letter drops under Alert Level 3, particularly for projects that are preparing to restart in Alert Level 2. Our Health and Safety and Communications Teams have pulled together the below guidance to help ensure that letter drops can be carried out safely under Alert Level 3 and 2.

Customer/residents letter drops can be conducted under Alert Level 3 and 2 so long as this done safely.

Precautions include:

  • Letter drops into mailboxes only
  • Mask wearing during the letter drops
  • Keep 2 metres away from members of public or the customer/resident
  • Avoid any conversations with the customer/resident if possible

The letters are also a good opportunity for us to drive people to more virtual/online sources of communication and make people aware of the COVID protocols we are taking to ensure the safety of our people and the public. To this end, we ask that the letters include the following information:

  • Make it clear that any further correspondence will be virtual e.g. provide people with an email address / contact details of someone that people can email or call if they have any questions
  • Where possible provide the url for the project web page on the Wellington Water website where people can find out more information about the project
  • Outline the key COVID protocols that the project team on site will be working to


Mandatory contact tracing 

From 11:59pm Tuesday 7 September, many businesses and locations will be required to take steps to ensure people can easily make a record when they visit. 

If you are the person in charge of a business, location or event, you legally must make sure you have safe and secure systems and processes in place so that everyone working on or visiting your premises can scan in or provide their details in an electronic or paper-based manual process, no matter how long they are there for. This includes workers, contractors, customers, and volunteers. 

You legally must have more than one way for people to record their visit, especially for people who are not able to scan QR codes.

Your system for recording customers and visitors can include: 

  • asking people to scan in using the NZ COVID Tracer app
  • recording your customers' and visitors' details manually
  • providing paper forms for customers and visitors to fill in with their details and place in a collection box 
  • using your existing record-keeping systems, such as swipe-card access or appointment bookings.

You still need to continue displaying your QR code poster even if you are not required to collect customer records.

Business.govt.nz has guidance on record keeping.



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